Staff, Digital Quality Assurance Unit

This role involves ensuring the quality of digital banking products and services; preparing and producing documents or instructional videos on how to use digital banking products and programs for training staff, practitioners, and customers; collecting and compiling documentation for each digital banking project in both soft and hard copy formats; and delivering documents to recipients accurately and in accordance with technical specifications, while ensuring a high level of security.

Main Duties

• Ensure the quality of digital banking services in accordance with the Bank’s standards and high efficiency before the official launch;
• Collect and compile the documents of digital banking services development project, both Soft Copy and Hard Copy, and store them according to the technical specifications and ensure the security and maintenance of the content of the digital banking system (such as website content and other forms on the website);
• Store documents according to technical specifications, ensure security, and maintain all digital banking system content (such as website content and various online forms);
• Analyze complex changes and show the specific specifications for the related documents, manage in-out documents in digital banking services, record the delivery of documents to the recipient accurately, clearly, sufficiently and in timely manner;
• Participate in the development of digital banking services, do the testing to find inactivity and analyze risks thoroughly and clearly to produce and compile guidelines for team training before each new product or program officially launched;
• Check the creation of documents and instructional videos on how to use digital service products and programs, ensuring they are accurate, easy to understand, and practical for both customers and internal staff;
• Perform additional tasks/projects assigned by manager.

Skills/ Experiences

• Bachelor’s degree of computer science or other relate fields.
• At least one year in digital Banking sector, quality of products and system reconciliation fields.
• Knowledge and Understanding of testing methodologies and tools;
• Proficiency in using quality assurance software;
• Experience with technical skills related to the industry or product being tested;
• Experience on data analysis and statistical techniques;
• Knowledge of quality management systems (ISO 9001, Six Sigma)

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Staff, Digital Quality Assurance Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers