Senior ATM Support Officer, Channel Banking Unit

The position is responsible for monitoring ATM network cash levels and operations ensuring up-time
is maintained at all times, and maintaining compliance with policies and procedures at all times.

Main Duties

• ATM fixing and services monitoring to maximize uptime e.g. fast tracking end to end resolution on ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.
• Monitoring ATM performance (Hardware/Software/ATM Network).
• Control and install new ATM at ATM Side.
• Schedule onside and off side fixing ATM issues (Hardware / Software).
• Arrange schedule onside support with Branch and Operation team.
• Repair ATM spare part for re-use
• Manage ATM Machines and Spare Parts stock.
• Provide the ATM journal log and transaction images to Accounting Reconcile team.
• Backup all ATM logs and transaction images.
• Organize Monthly ATM performance report and report to Managements and relevant teams.
• Perform other tasks assigned by supervisors.

Job Requirements

• Bachelor Degree of IT or related field
• At least 5 years’ experience related to the said position
• Good knowledge and understanding of ATM, Electronic Banking and banking products and services
• Good organizational and time management skills
• A strong desire to work in a team oriented
• High initiative, commitment, good communication and problem solving skills.
• Computer literacy and English language proficiency.

Download Job Announcement

Senior ATM Support Officer

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftb.com.kh/careers