Senior ATM Support Officer, Channel Banking Unit

The position is responsible for monitoring ATM network cash levels and operations ensuring up-time
is maintained at all times, and maintaining compliance with policies and procedures at all times.

Main Duties

  • ATM fixing and services monitoring to maximize uptime e.g. fast tracking end to end resolution on ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.
  • Monitoring ATM performance (Hardware/Software/ATM Network).
  • Control and install new ATM at ATM Side.
  • Schedule onside and off side fixing ATM issues (Hardware / Software).
  • Arrange schedule onside support with Branch and Operation team.
  • Repair ATM spare part for re-use
  • Manage ATM Machines and Spare Parts stock.
  • Provide the ATM journal log and transaction images to Accounting Reconcile team.
  • Backup all ATM logs and transaction images.
  • Organize Monthly ATM performance report and report to Managements and relevant teams.
  • Perform other tasks assigned by supervisors.

Job Requirements

  • Bachelor Degree of IT or related field
  • At least 5 years’ experience related to the said position
  • Good knowledge and understanding of ATM, Electronic Banking and banking products and services
  • Good organizational and time management skills
  • A strong desire to work in a team oriented
  • High initiative, commitment, good communication and problem solving skills.
  • Computer literacy and English language proficiency.

Download Job Announcement

Senior ATM Support Officer

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.