Manager, Alternate Channels & Digital Branch Unit

The primary function of the position is to manage and support alternate channels and the development of the digital branches.

Main Duties

  • Work closely with digital business department in order to put up BRD for the channel enhancement, and address the pending issues
  • Be point of contact for branches, customers for related technical support in relation to alternate channels
  • Develop/simplify user guide and provide training to digital champion and branch sales force
  • Drive and boost cross-selling via digital channels
  • Monitor and manage digital channel performance including usage, traffic and suggest enhancement to counterparty
  • Access the capabilities of all alternative channels, and propose new enhancement from the assessment of the product performance and operational excellence
  • Develop the roadmap for FTB Digital Branch and realize the roadmap effectively
  • Other tasks assigned by the management

Job Requirements

  • Bachelor degree in Business Administration or other related fields.
  • At least 3 year experience related to performance management with Bank/MFI is preferable
  • Ability to work effectively in a team and/or time-pressured environment.
  • Organizational, time management, and strong communication skills (written and verbal)
  • Computer literacy; in particular, Microsoft Word, Excel and Power Point.

Download Job Announcement

Manager, Manager, Alternate Channels & Digital Branch Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.