Senior Customer Service

This role is responsible for opening and maintaining accounts, resolving customer inquiries and complaints, promoting bank products and services, and ensuring compliance with bank policies.

Main Duties

• Perform proper KYC and appropriate checking for account opening and ensure documentation is in order.
• Process new account opening, account maintenance and update customer information and documents.
• Deliver timely and convenient solutions that respond to the customer’s needs and complaints.
• Continually improve the awareness of the bank’s products and services.
• Ensure compliance with the Bank’s policies and procedures.
• Promote and cross-selling the bank’s products and services by proactive referrals to RM.
• Prepare necessary daily and monthly reports.
• Other tasks as assigned by the line manager.

Skills/ Experiences

• Bachelor Degree in Banking, Marketing or related field
• Fresh graduate are welcome, one year experience in Marketing and Sale with Bank/MFI are preferable
• Strong customer service and sales-oriented personality
• ​​ Previous sales experience is highly recommended
• ​ Good organizational and time management skills
• A strong desire to work in a team and sales environment
• English language proficiency, Chinese language is a plus
• Computer literacy in Microsoft Office Word & Excel

Download Job Announcement

Senior, Customer Service

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers