Staff, Collection & Loan Recovery Unit

This role working with Credit Department and FTB Branch. This role has prime responsibility for collect and solve all the problem between customers and Bank related to the debt payment.

Main Duties

• Report to management on customers’ situation such as payment history, actual situation and the changing of customers to management in a timely manner Find a solution to the problem.
• Build a close relationship directly with branch manager and credit officer and help to solve the problem for late payment customers or other problems or other problems.
• Collect all customer’s information from credit officers to monitor and control the situation and the changing of customers to find solution to prevent risk probability in a timely manner.
• To be responsible for resolving any debts that the loan officer is unable to resolve or debts that has not been paid for a long period in a highly efficient manner also in collaboration with the customer service officer and the branch manager if necessary.
• Must have a close relationship with local authorities to facilitate a smooth and peaceful debt settlement process.
• Provide timely feedback to the management team every time there is a dispute or any information that is not normal.
• Provide timely feedback to the management team every time there is a dispute or any information that is not normal.

Qualifications

• Bachelor’s degree in finance and banking, accounting or any relevant field.
• Minimum one or two years of working experiences relates to credit officer and legal in financial industry.
• Good problem solving, negotiation, interpersonal and convincing skills.
• Patience and understanding of emotions to deal with clients.
• Ability to use and communicate in both Khmer and English.
• Microsoft Office and Bank’s software.
• Excellent organizing, recording and filing skills.
• Strong dedication to accuracy and efficiency.

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Staff, Collection & Loan Recovery Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftb.com.kh/careers