VIP Relationship Manager

This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.

Main Duties

  • Ensure good communication with new and existing customers through the provision of VIP banking services;
  • Find potential new customers for the growth of branches, department and bank;
  • Understand customers’ behavior and cash flow, loss prevention and ensure to achieve the maximum results;
  • Provide accurate financial consultation and solutions in accordance with the Bank’s standards and regulations;
  • Provide information and contribute to the sale of other bank’s products and services;
  • Receive feedback from customers to improve the Bank’s products and services, as well as to solve various customer problems effectively and in a timely manner;
  • Supervise and guide VIP banking executive and VIP banking Teller to ensure accurate and fast customer service;
  • Collaborate with relevant teams to provide services and respond to customer needs;
  • Follow the principles, procedures, internal regulations and instructions related to the scope of work and role effectively;
  • Prepare and keep documents in an orderly manner and keep them confidential;
  • Train new VIP employees and act as a good example in the team, ask questions and provide effective feedback to create a good team work environment;
  • Perform other task assigned by Manager, VIP Banking Office.

Job Requirements

  • Bachelor’s Degree in Banking, Management or related field;
  • At least 3 -5 years’ experience in related areas;
  • Strong customer service and result-oriented personality;
  • Good Relationship Management;
  • Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector;
  • Strong customer service and result-oriented personality;
  • High initiative, commitment, good communication and problem-solving skill;
  • Good organizational skill, time management and team building;
  • A strong desire to work in a team and deal with challenge;
  • English language proficiency, the Chinese language is a plus (written and verbal);
  • Computer literacy (Microsoft Word, Excel and Power Point).
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    VIP Relationship Manager

    How to Apply:

    Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

    More information, please kindly contact phone number: 081 666 597 / 081 666 535

    Please visit our website:


    Head Office Branch

    HR Department

    Tel : +855(0)23 862 111
    Fax : +855(0)23 426 108/ 426 410
    Email :
    Website :
    Swift Code : FTCCKHPP
    Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.