VIP Relationship Manager

This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.

Main Duties

• Ensure good communication with new and existing customers through the provision of VIP banking services;
• Find potential new customers for the growth of branches, department and bank;
• Understand customers’ behavior and cash flow, loss prevention and ensure to achieve the maximum results;
• Provide accurate financial consultation and solutions in accordance with the Bank’s standards and regulations;
• Provide information and contribute to the sale of other bank’s products and services;
• Receive feedback from customers to improve the Bank’s products and services, as well as to solve various customer problems effectively and in a timely manner;
• Supervise and guide VIP banking executive and VIP banking Teller to ensure accurate and fast customer service;
• Collaborate with relevant teams to provide services and respond to customer needs;
• Follow the principles, procedures, internal regulations and instructions related to the scope of work and role effectively;
• Prepare and keep documents in an orderly manner and keep them confidential;
• Train new VIP employees and act as a good example in the team, ask questions and provide effective feedback to create a good team work environment;
• Perform other task assigned by Manager, VIP Banking Office.

Job Requirements

• Bachelor’s Degree in Banking, Management or related field;
• At least 3 -5 years’ experience in related areas;
• Strong customer service and result-oriented personality;
• Good Relationship Management;
• Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector;
• Strong customer service and result-oriented personality;
• High initiative, commitment, good communication and problem-solving skill;
• Good organizational skill, time management and team building;
• A strong desire to work in a team and deal with challenge;
• English language proficiency, the Chinese language is a plus (written and verbal);
• Computer literacy (Microsoft Word, Excel and Power Point).

Download Job Announcement

VIP Relationship Manager

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftb.com.kh/careers

Contact

Head Office Branch

HR Department

Tel	:	+855(0)23 862 111
Fax	:	+855(0)23 426 108/ 426 410
Email	:	hr@ftb.com.kh
Website	:	www.ftb.com.kh
Swift Code	:	FTCCKHPP
Address	:	No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.

Apply