Officer, Digital Quality Assurance Unit

This role is responsible for provides accurate and efficient servicing of digital products, and ensures internal and external questions are handled timely. Support digital product project implementation on UAT, training, and documentation.

Main Duties

• Ensure that digital platform issues, incidents and enhancements are managed proactively Updateand maintain the Digital Banking Platform content (website contents, and other online forms)
• Ability to analyze complex changes and produce clear specifications as well as other deliverablessuch as user documentation.
• Report and evaluate customer feedback and compliance for future enhancement
• Assist to support training on newly launch digital product
• Conduct UAT/documentation on digital product
• Prepare customer digital performance report to management
• Assist to monitor on performance of digital and payment service; and take action throughreporting during underperformance
• Other tasks assigned by Manager.

Job Requirements

• Bachelor of Business/Banking
• At least 1-year experience in a financial institution service industry experience
• Excellent written and verbal communication skills
• Willingness to learn and advance within the support team environment
• Experience with Digital Banking Products Systems
• Good communication skills, you should be able to explain technical scenario’s to a non-technicalproduct owner
• Able to work under pressure and upcountry.

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Officer, Digital Quality Assurance Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers