Officer, Digital Bill Pay Support Unit

This role is responsible for provides accurate and efficient servicing of digital products, and ensures internal and external questions are handled timely. Support Bill Payment project implementation on UAT, training, and documentation.

Main Duties

  • Work on biller onboarding on system including SIT, UAT, and Pilots.
  • Provide technical and operation support on any issue from consumer and biller.
  • Track and monitor bill payment project progress, ensure effective implementation of new biller and perform post-implementation review after launch.
  • Identify test system issues, Troubleshoot problem reporting and communicate to appropriate team members. Analyst the issue then forward to specific technical team for the fixed.
  • Provide training and carry out testing to ensure alignment with business requirements, processes, and key operational controls.
  • Prepare bill payment performance report to management and internal stakeholders.
  • Support and create required documents to improve current and new system.
  • Develop payment service and solution (API, Web service) to support business requirement.
  • Other tasks assigned by the management.

Job Requirements

  • Bachelor degree in computer science, IT or equivalent.
  • One year of experience in a financial institution and/or software support.
  • Experience or knowledge in application programing.
  • Fast learner, innovative, abilities in problem-solving, willingness to learn new things, team work spirit, and work under pressing situation.
  • Good communication skills, you should be able to explain technical scenario’s to a non-technical product owner.
  • Good computer literacy in good English speaking, writing, and reading.

Download Job Announcement

Officer, Digital Bill Pay Support Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.