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ភាសាខ្មែរ
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VIP Relationship Manager
This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.
Main Duties
- Operate and lead to acquire new business and manage exiting customers to achieve the business target.
- Develop new strategies to improve client satisfaction.
- Build positive and productive relationships with clients for business growth.
- Understand customer needs and develop plans to address them.
- Cross sell bank product to optimize the revenue.
- Identify and maintain good relationship with key internal and external contacts and influencers to help drive business growth
- Work collaboratively with all relevant internal team members to offer highest service quality to customers
- Ensure that the highest quality of service is offered in the VIP premises at all the time.
- Ensure that client requests and complaints are handled timely and accurately.
- Maintain up-to-date knowledge about company products and services.
- Champion the implementation and sustainability of the VIP Service Proposition.
- Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
- Ensure full compliance with the bank’s policies and procedures
- Other tasks assigned by the management.
Job Requirements
- Bachelor Degree in Banking, Management or related field.
- At least 3 years’ experience in related areas.
- Strong customer service and result-oriented personality
- High initiative, commitment, good communication and problem solving skill.
- Good organizational skill, time management and team building.
- A strong desire to work in a team and deal with challenge.
- English language proficiency, the Chinese language is a plus (written and verbal)
- Computer literacy; in particular, Microsoft Word, Excel and Power Point
Download Job Announcement
How to Apply:
Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.
More information, please kindly contact phone number: 081 666 597 / 081 666 535
Please visit our website: https://ftb.com.kh/careers
Contact
Head Office Branch
HR Department
| Tel | : | +855(0)23 862 111 |
| Fax | : | +855(0)23 426 108/ 426 410 |
| : | hr@ftb.com.kh | |
| Website | : | www.ftb.com.kh |
| Swift Code | : | FTCCKHPP |
| Address | : | No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia. |
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