VIP Relationship Manager

This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.

Main Duties

  • Operate and lead to acquire new business and manage exiting customers to achieve the business target.
  • Develop new strategies to improve client satisfaction.
  • Build positive and productive relationships with clients for business growth.
  • Understand customer needs and develop plans to address them.
  • Cross sell bank product to optimize the revenue.
  • Identify and maintain good relationship with key internal and external contacts and influencers to help drive business growth
  • Work collaboratively with all relevant internal team members to offer highest service quality to customers
  • Ensure that the highest quality of service is offered in the VIP premises at all the time.
  • Ensure that client requests and complaints are handled timely and accurately.
  • Maintain up-to-date knowledge about company products and services.
  • Champion the implementation and sustainability of the VIP Service Proposition.
  • Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment.
  • Ensure full compliance with the bank’s policies and procedures
  • Other tasks assigned by the management.

Job Requirements

  • Bachelor Degree in Banking, Management or related field.
  • At least 3 years’ experience in related areas.
  • Strong customer service and result-oriented personality
  • High initiative, commitment, good communication and problem solving skill.
  • Good organizational skill, time management and team building.
  • A strong desire to work in a team and deal with challenge.
  • English language proficiency, the Chinese language is a plus (written and verbal)
  • Computer literacy; in particular, Microsoft Word, Excel and Power Point
  • Download Job Announcement

    VIP Relationship Manager

    How to Apply:

    Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

    More information, please kindly contact phone number: 081 666 597 / 081 666 535

    Please visit our website:


    Head Office Branch

    HR Department

    Tel : +855(0)23 862 111
    Fax : +855(0)23 426 108/ 426 410
    Email :
    Website :
    Swift Code : FTCCKHPP
    Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.