Staff of Customer Care Center (Afternoon Shift)

Afternoon shift from 13:00 PM to 22:00 PM

This role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

Main Duties

  • Answer calls professionally and respond to customer’s inquiries as quickly as possible
  • Handle and resolve customer complaints
  • Provide customers with products and services information
  • Identify and escalate priority issues
  • Produce call reports and report issue / problem to the supervisor in a timely manner
  • Provide outstanding and consistent services to provide solution to customers
  • Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
  • Research required information using available resources
  • Perform other duties as assigned by the supervisor

Job Requirements

  • Bachelor Degree in Banking or related field
  • Experiences in Call Centre operations
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony (Avaya System) and technology
  • Being able to deal with all types of people
  • Demonstrate superb customer service skills
  • Excellent interpersonal and verbal communication skills
  • Computer literacy and English language proficiency

Download Job Announcement

Staff of Customer Care Center-Afternoon Shift

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.