Head of Operation Support Department

This role is responsible for managing and leading the Operation Support Department and directly reported to Chief Operating Officer.

Main Duties

  • Lead and motivate staff under the Operation Support Department in order to provide reliable and consistent support to all related functions within Foreign Trade Bank of Cambodia (FTB).
  • Manage, supervise, and oversee all offices, units and functions within the Operation Support Department including clearing services, domestic remittances, network-wide cash management, reconciliation and settlement.
  • Work closely with other functions such as IT and Branch Network to improve process by automating from manual where possible.
  • Develop, update, and implement the department manual, guidelines and procedures to ensure accuracy, efficiency, and compliance.
  • Manage, supervise, and monitor cash management of all branches and provide cash transit between branches.
  • Work with related departments to ensure that cash management and movement across the network are in line with the approved process and guidelines.
  • Manage to ensure cash level is sufficiently maintained across the network, branches, and ATM network, and cash report is reconciled and produced as per the required process.
  • Immediately escalate and find solution to any issues or incidents regarding with the Operation Support Department.
  • Ensure all cash withdrawals from NBC and provide to branches on time and properly, and supervise the strong room and the daily cash transfer within the network.
  • Solve and follow-up all issues related to cash deposit/withdrawal in clearing house.
  • Build a good relationship with NBC and other banks.
  • Process outgoing fulfillment, retrieval request, chargeback and other dispute activity under CSS, Visa and other scheme dispute resolution process and rules for issuing and acquiring.
  • Verify and process all related payment and expense under Card Centre and before payment is made by banking Finance Department.
  • Perform transaction receipt debit and credit adjustment related cardholder, merchant and other upon approval.
  • Perform other tasks assigned by senior management.

Job Requirements

  • Bachelor’s Degree or MBA in Management, Finance and Banking, or related field.
  • At least 8-year banking experience with strong leadership and track record in banking operation.
  • Sound knowledge on local regulatory requirements.
  • A strong desire to work in a team and deal with challenge.
  • High attention to details and accuracy.
  • Practical knowledge and experience in operation, operational risk, and compliance.
  • Solid skills in planning, organizing, and problem solving.
  • Customer centric mindset in managing the operation function.

Download Job Announcement

Head of Operation Support Department Unit

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website:


Head Office Branch

HR Department

Tel : +855(0)23 862 111
Fax : +855(0)23 426 108/ 426 410
Email :
Website :
Swift Code : FTCCKHPP
Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.