The Concierge serves to welcome VIP clients to the VIP lounge by providing attentive, excellent service that creates a memorable and premium experience. This role proactively anticipates guest needs, handles requests, and maintains the highest standards of hospitality.
MAIN RESPONSIBILITIES
- Greet and attend to VIP clients with professionalism, warmth, and discretion;
- Provide comprehensive concierge services and arrangements as per client request
- Anticipate client preferences and proactively offer assistance to enhance the client experience;
- Handle client inquiries, requests, and complaints promptly and effectively; escalate complex issues to the Lounge Manager when necessary;
- Support the Lounge Manager in maintaining high standards of lounge presentation, cleanliness, and service;
- Assist with guest registration, seating, and overall lounge flow management;
- Monitor inventory of amenities and refreshments and report shortages to the Lounge Manager;
- Coordinate with internal teams to fulfill client needs;
QUALIFICATION AND EXPERIENCE
- Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field preferred.
- At least 1–2 years’ experience in luxury hospitality, hotel concierge, VIP service, or customer service roles. Experience serving high-net-worth clients is an advantage.
1. Hard Skill (Technical)
- Strong knowledge of local and international luxury service standards;
- Good communication skills in spoken and written English and Khmer (additional languages preferred);
- Ability to handle multiple requests efficiently.
2. Soft Skill (Core-Competency)
- Focus on the customer;
- Build good relationships;
- Deliver results; Attention to detail.
3. Personal Attitude
- Friendly, professional, and polished appearance; High integrity, discretion, and confidentiality; Proactive, service-oriented, and calm under pressure
- Strong desire to work in a team and deal with challenges;
- Ability to build rapport and deliver excellence service to VIP and high-net-worth clients.