The branch manager is responsible for overseeing the day-to-day business operation of the branch, deposit and loan growth, revenue growth, productivity, and branch profit.

Main Duties

• Manage the branch’s business to deliver outstanding results in all areas including deposit and loan growth, revenue growth, productivity, and branch profit;
• Identify business growth opportunities, develop action plans, and implement marketing strategies to capture and expand the business;
• Lead the team to develop and build client networks and maintain a good relationship to increase business;
• Understand customers’ financial circumstances and propose the products and services to meet their needs;
• Provide regular coaching to staff to ensure continuous improvement in the quality and delivery of customer service;
• Proactively identify and address areas of customer dissatisfaction, follow up and resolve customer complaints;
• Monitor competitors’ activities, report findings and make recommendations;
• Work closely with compliance team to drive and support adequate training to ensure all staff are aware of bank policies, risk management and compliance requirements;
• Coordinate all task related to the functioning of the internal audit department within the external audit team to ensure smooth operations with high efficiency;
• Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment;
• Manage branch staff by providing education on work and ethics to all the specialties in the branch to be physically, mentally and ethically responsible in the performance of their duties and responsibilities;
• Set the key performance indicators (KPIs) for subordinator and encourage them to engage in efficient of work practices and regular inspections to identify gaps to correct and improve in a timely manner;
• Perform other tasks as assigned by management.

Job Requirements

• Bachelor/Master Degree in Banking or related field.
• 6 year-experiences in Banking with at least 3 years in a managerial capacity

    1. Hard Skill (Technical) 

• Computer literacy and English language proficiency;
• Understanding of banking products and services;
• Understand business functions such as marketing, sales, finance, HR etc.

• Good knowledge of financial analysis, loans securitization and loans asset supervision abilities.

  2. Soft Skill (Core-Competency) 

• Strong customer network and relationship building skills;
• Good organizational and time management skills;
• Problem-solving & Analytical Thinking;
• Coaching & Developing;
• Foster Teamwork;
• Talent Management & Succession Planning.

     3. Personal Attitude

• Creative, dynamic, flexible, self-direct and self-motivated team player;
• Committed, hard-working, and honest individual;
• Willing to work under pressure.

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftb.com.kh or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 444 179

Please visit our website: https://ftb.com.kh/careers