This role is responsible for attracting, serving, and supporting FTB Bank's customers, building their confidence to encourage repeat use of banking products and services, while promoting the branch's performance in alignment with the strategic plan.

MAIN RESPONSIBILITIES

• Greet and assist customers, providing information on products and services, and guide them through transactions such as cards, account openings, transfers, and other transaction;
• Address customer inquiries and resolve issues, ensuring satisfaction and trust;
• Identify and engage potential customers to promote FTB Bank products and services;
• Develop strategies to increase customer engagement, retention, and new business generation;
• Follow up with customers, address dissatisfaction, and encourage product usage to drive sales;
• Stay informed on market trends, customer feedback, and competitor offerings to identify opportunities for improvement and better service;
• Provide customers with clear information on new and existing products to help them make informed decisions about their banking needs;
• Ensure customer profiles are accurate and up-to-date, maintaining proper documentation for all transactions;
• Record data for compliance purposes (e.g., AML list), ensuring all actions adhere to bank policies;
• Keep forms and materials updated for efficient branch operations;
• Build and maintain strong customer relationships, encourage long-term usage, and foster customer loyalty;
• Engage with potential customers via various communication methods (phone, letter, in-person) to nurture connections and encourage business;
• Report customer complaints, feedback, and sales performance to management, ensuring timely action and continuous improvement;
• Other tasks as requested by Line Manager.

QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Banking, Marketing or related field.
• Fresh graduate /1 year in Marketing and Sale with Bank/MFI are preferable.

1. Hard Skill (Technical) 

• Good at English language and Chinese Language is a plus.
• Sale skill and Fast Learning
• Computer literacy in Microsoft Office Word & Excel

2. Soft Skill (Core-Competency) 

• Good organizational and time management skills
• Strong customer service and sales-oriented personality
• A strong desire to work in a team and sales environment
• Flexible and Fast learner 

3. Personal Attitude

• Empathy
• Patience
• Problem-Solving
• Communication
• Leadership
• Accountability