The Manager, ATM Estate Unit is responsible for managing the maintaining, repairing, and installing automated teller machines (ATMs) for FTB Bank. Provide technical expertise and support to bank personnel and customers to ensure the smooth operation of ATMs 24/7.
Main Duties
- Manage and support ATM Systems to ensure stability and availability;
- Manage and monitor ATM stock inventory levels and order replacement parts as needed, prepare the budget plan for ATM terminals and Spare parts;
- Manage the performance of the ATM Services support team within technology, system administrators and operators responsible for maintaining the bank’s ATM systems and ensuring 24/7 smooth operation;
- Manage the routine ATM maintenance schedule on a monthly and yearly basis;
- Provide technical support by troubleshooting and diagnosing ATM software and hardware issues for bank personnel and customers, address inquiries and resolve issues in a timely manner;
- Maintain accurate records of all maintenance and repair work performed on ATMs;
- Manage weekly ATM site inspections to ensure that ATMs are secured without skimming device attaching;
- Ensure compliance with industry standards and regulations, with a strong focus to security and data privacy;
- Perform ATM System upgrades and promptly apply patches received from system vendors;
- Develop ATM scenarios and work with vendors in additional customizations;
- Oversee ATM configuration Support and 3rd Party Integrations;
- Support all project management of ATM Implementation and rollouts;
- Manage and support the ATM Terminal Management System;
- Provide guidance to business users for technical related;
- Upskill team members through on the job coaching and identifying areas for improvement, training needs and ensure that the required training program are budgeted and executed;
- Set the key performance indicators (KPIs) for subordinates and monitor on their performance to achieve the set target;
- Performs all duties assigned by management.
*Skill/Experiences
- Bachelor’s/Master’s degree in Electricity, Electronic and Telecommunication or Information Technology.
- Minimum of 5 years of experience in a related field.
- ATM Hardware & Software Knowledge.
- Network & Systems Administration.
- Technical Troubleshooting & Diagnostics.
- ATM Security & Fraud Prevention.
- Vendor Management & Integration.