This role is responsible for leading a small team doing sales and marketing activities targeting VIP customer set, increase customer base, acquire new customers and cross selling existing/ new products to meet the branch target. This role is also to ensure great services and experience provided to the customers.

MAIN RESPONSIBILITIES

• Ensure effective communication with both new and existing customers by providing exceptional VIP banking services;
• Identify potential new customers to drive the growth of branches, departments, and the bank;
• Analyze customer behavior and cash flow, implement loss prevention strategies, and ensure the achievement of optimal results;
• Provide accurate financial advice and solutions in compliance with the Bank's standards and regulations;
• Provide information and actively support the sale of other bank products and services;
• Collect customer feedback to enhance the bank's products and services, and address customer issues efficiently and promptly;
• Supervise and guide VIP banking agents and VIP banking Teller to ensure accurate and efficient customer service.
• Collaborate with relevant teams to provide services and address customer needs effectively;
• Follow the principles, procedures, internal regulations and instructions relevant to the work and role effectively.
• Prepare and keep documents in a structured manner, ensuring they remain confidential.
• Train new VIP employees and act as a good example in the team, ask insightful questions and provide effective feedback to create a good team work environment;
• Perform other tasks as assigned by management.

QUALIFICATION AND EXPERIENCE

• Bachelor Degree in Banking, Management or related field.
• At least 3 years’ experience in related areas.

1. Hard Skill (Technical) 

• Computer literacy.
• Microsoft Word, Excel and Power Point.
• English language proficiency, the Chinese language is a plus (written and verbal).

2. Soft Skill (Core-Competency) 

• Strong customer service and result-oriented personality.
• High initiative, commitment, good communication and problem-solving skill.
• Good organizational skill, time management and team building.

3. Personal Attitude

• Able to work under pressure
• A strong desire to work in a team and deal with challenge
• Adaptability
• Detailed-Oriented
• High level interpersonal and communication skills.

Other Requirements

• Ethical Judgement
• Highest Confidential
• Professionalism