Staff, Clearing-Settlement & Dispute Unit

This role is responsible for assisting in monitoring all type of card payment transactions, ensuring accurate
and well maintained transaction data, clearly and adequately, resolving all types of card transaction disputes
by providing easy and efficient solutions, creating and compiling card transaction payment processes,
card transaction dispute resolution, guaranteeing payment and resolve dispute more accurately and clearly.

Main Duties

Card Schemes

• Arrange all types of card payments transaction and resolve all types of card transaction disputes of FTB Bank accurately,
  clearly, adequately and promptly;

Payment Process Management

• Perform balance checks, verify registration and payment, and monitor problematic transactions after payment in a clear and
  timely;
• Implement and prepare report on the return of fuel fee percentage of partner companies, ensuring accurately and timely
  submission;
• Implement on Co-Branded Card top-up report with the business partner in accordance with the term of the agreement;

Clearing-Settlement & Dispute Resolution

• Implement payment processing and prepare Incoming & Outgoing report;
• Regularly track all types of suspended accounts for all card payments to ensure an accurate and timely payment process.
• Implement card transaction disputes by coordinating with relevant parties to gather supporting documents from analyzing
  root causes, and ensuring a smooth and effective resolution process;
• Implement payment processing and prepare payment reports and resolve daily and monthly disputes, manage and maintain
  payment transaction data accurately and securely;
• Assist in Dr/Cr processing for card that are deactivated, Expired and Lose;
• Perform fund transfers from one card to another in case of card expires expiration or issuance of a new card;

Corporation

• Prepare requests for legal support from the Department of Legal Affairs to resolve further cases involving losses due to
  merchants or customers refusing to repay the bank;

POS Inventory

• Coordinate the removal and accurate allocation of Point of Sale (POS) machines according to requests from the relevant units;

Skills/ Experiences

• Bachelor’s degree in finance or business
• Minimum 1-year experiences in files of Schemes/NBC operation and dispute handling
• Proficient in Microsoft Excel
• Proficient in Transaction Reconciliation
• Proficient in Transaction Analysis

Download Job Announcement

Staff, Clearing-Settlement & Dispute Unit

របៀបដាក់ពាក្យ៖

បេក្ខជនដែលមានចំណាប់អារម្មណ៍ សូមអញ្ជើញផ្ញើប្រវត្តិរូបសង្ខេប (មានបិទរូបថត) ជាមួយលិខិតអមជាភាសាខ្មែរ/អង់គ្លេសមកធនាគារតាមរយៈអុីម៉ែល: hr@ftbbank.com ឬការិយាល័យកណ្តាល ស្ថិតនៅអគារលេខ ៣៣ C-D ផ្លូវលេខ ១៦៩ សង្កាត់វាលវង់ ខណ្ឌ ៧មករា រាជធានីភ្នំពេញ ឬតាមសាខាណាមួយ របស់ធនាគារពាណិជ្ជកម្មក្រៅប្រទេស នៃកម្ពុជា ។ មានតែបេក្ខជនដែលមានលក្ខណៈសម្បត្តិគ្រប់គ្រាន់នឹងត្រូវបានជាប់ក្នុងបញ្ជីសម្រាំង និងត្រូវបានទូរស័ព្ទអញ្ជើញឲ្យមកចូលសម្ភាសន៍ ។
ព័ត៌មានបន្ថែមសូមទំនាក់ទំនងមកកាន់លេខទូរស័ព្ទ: ០៨១ ៦៦៦ ៥៩៧ / ០៨១ ៤៤៤ ១៧៩

Please visit our website: https://ftb.com.kh/km/careers