Head, Branch Management Department

This role is directly responsible for leadership, giving direction to managers in planning and implementation. Defined projects create good practices to achieve goals, analyze issues related to any area and provide immediate solutions, and organize training to strengthen staff technical skills. This position manages the branch network and works with the branch managers to ensure effective day-to-day branch operations and distinguish the high performance of the branch.

Main Duties

• Ensure the smooth, efficiency and continuity of the operation at branches to comply with both internal and external compliance and risk management framework.
• Ensure the operational processes at branches are effective and adequate to cope with the increasing business and transactional operations.
• Being the driver on the continuous process improvements to ensure that the processes deployed at branches are relevant and up to date in line with the changes in the bank businesses.
• To ensure that the related system used by branches staff are smooth and effective and other changes made to the systems are properly reviewed and tested before being deployed for operation
• Ensure a high level of internal and external customer service
• Introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across all FTB branch network
• Investigate (and correct) customer issues and complaints relating to service quality
• Manage and oversee branch expansion
• Encourage new branch managers to fulfill their roles more effectively.
• Share good work-related experiences to subordinates to develop knowledge.
• Responsible for establishing and maintaining customer-bank relationships.
• Encourage and motivate employees to perform work to achieve common goals

Skills/ Experiences

• Bachelor’s Degree or MBA in Management, Finance and Banking, or related field.
• At least 8-year banking experience with strong leadership in branch management.
• A strong desire to work in a team and deal with challenge.
• High attention to details and accuracy.
• Practical knowledge and experience in branch management.
• ​​ Solid skills in planning, organizing, and problem solving.

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Head, Branch Management Department

How to Apply:

Interested applicants, please send by email attached with a cover letter and your most updated CV (with current photo) to hr@ftbbank.com or submit the hard copy at Our Head Office, Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara Phnom Penh. Only short-listed candidates will be contacted for an interview.

More information, please kindly contact phone number: 081 666 597 / 081 666 535

Please visit our website: https://ftb.com.kh/careers